FAQ

Find the answers you need before purchase

These questions come from real customer technical reviews. Filter by product and distinguish what is available now, what is scheduled and what depends on project conditions.

Updated August 2026

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14 questions to answer before purchase

These are the questions most useful for product selection and quotation review. Each answer gives the conclusion first.

14 questions
01Which product fits my application?
Answer first

Choose HXB-V1 for a complete hydrogen generator, or HXS-2 when you need a 2 kW stack to integrate with your own BoP.

Use HXS-0 to evaluate your own MEA in a single cell or short stack, and choose HXP-an or HXP-ca when you need electrodes only. The five-cell HXS-30 short stack is available now; the 46-cell, 30 kW full stack will be available in Q4 2026.

02What is the output, efficiency and power supply of the 2 kW system (HXB-V1)?
Answer first

Hydrogen output is 0.5 Nm³/h (500 L/h, 1 kg/day).

Energy use is 45 kWh/kg-H₂ at stack level and 54 kWh/kg-H₂ for the complete system including BoP, where the 0.4 kW BoP accounts for 9 kWh/kg. Power input is 200–240 V AC single phase 50/60 Hz, total consumption approx. 2.4 kW, operating current 15 to 67 A.

03What is the outlet pressure, and can you deliver above 30 bar?
Answer first

The HXB-V1 supply specification supports operation at both 0 barg and 10 barg, selectable in the system software.

Continuous operation at 10 barg has been validated, while the published long-term durability dataset was recorded at ambient pressure. Direct output at 30 to 35 bar is not a current sales specification and has not been validated. Galvanostatic control holds current at setpoint as pressure rises, and the measured voltage increase in our validation test was below 1%.

04What hydrogen purity do you reach, and is a dryer included?
Answer first

A dryer is not included in the standard HXB-V1 configuration.

Under our validated conditions, hydrogen purity of at least 99.999% was confirmed with a dryer. We are developing a modular dryer; when one is needed immediately, we can recommend a partner product matched to the requirement.

05How well does performance hold up in continuous operation?
Answer first

The latest continuous-operation record for a 23-cell HXS-2 stack exceeds 2,400 hours in 0.3 M KOH at 40 °C and 50 A galvanostatic, with a degradation rate of approximately 77 µV/h/cell as a full-run linear fit over 2,400 hours.

The graph published on this site covers 2,281 hours of that long-run dataset with a full-run linear fit of 80.2 µV/h/cell, with no sign of accelerating degradation. The gas-safety indicator is hydrogen in oxygen, H₂-in-O₂, which stayed below 2% for most of the run with two brief excursions above it. The opposite direction, O₂-in-H₂, reached a maximum of 0.10% in the same run. These results describe the long-term trend at that test condition and are not a product-lifetime warranty. Raw data are available on request.

06What maintenance is needed, and how is stack service handled?
Answer first

Routine maintenance centres on checking water supply, leaks, operating data and electrolyte (KOH) condition.

KOH is not consumed like water during operation, so it is replaced according to condition and performance trend rather than a fixed interval. For stack service you return the stack and we replace only the MEA, the consumable part, so the hardware is reused. Service is performed by the same engineers who designed and built the stack.

07What interface is available for EMS integration?
Answer first

MQTT over Ethernet.

Operating data and control commands are exchanged as JSON, so the unit can be integrated into your EMS, and we can define monitoring points, control commands, safety interlocks and integration logic together. Modbus RTU/TCP is not supported.

08Can it be used in an electrolysis to storage to compression to refueling chain? What are the outlet fittings?
Answer first

That configuration works.

HXB-V1 is the hydrogen-production unit at the electrolysis stage and can send hydrogen at around 10 barg to downstream equipment such as a dryer, storage, a booster or compressor, and a 300 bar tank. Operating conditions are set and status is monitored in the desktop app. Remote access to the computer running the app enables off-site monitoring and control. Automatic water refill is supported; unattended operation depends on the site risk assessment, ventilation and applicable regulations. H₂ and O₂ outlets are both 1/4 inch double-ferrule fittings, and the outlet gas is saturated with water vapour.

09What water supply and water quality does it need?
Answer first

Connect your own water tank to the feed inlet and the built-in gear pump refills as needed, so no external feed pump is required.

The HX recommended value for feed water is ASTM D1193 Type II at 1.0 µS/cm or below at 25 °C, and that is the figure printed on the datasheet. It is deliberately conservative; the HX maximum we work to is 30 µS/cm or below, which is closer to our actual operating record. The maximum is a line we set from operating experience. Crossing it does not mean the unit fails, and it does not mean the warranty is gone. Where a contract or specification states 1.0 µS/cm, that is the figure that applies. A pressure switch on the electrolyte tank triggers automatic shutdown at approx. 4 barg.

10What are the installation requirements?
Answer first

Operating temperature is 5 to 45 °C and indoor installation is recommended.

Alarms trigger outside roughly 5 to 55 °C. Thermal management is fan based and the protection rating is IP20. Outdoor installation is not recommended in the standard configuration; enclosure and HVAC can be discussed if required.

11What is the current status of HXS-30 and the larger systems?
Answer first

The five-cell HXS-30 short stack is available now, and the 46-cell, 30 kW full stack will be available in Q4 2026.

The five-cell short stack completed 585 hours of continuous operation at 330 A, 60 °C and 4 L/min electrolyte flow as of 27 July 2026. The 30 kW turnkey system and the 250 kW and 1 MW configurations remain on the development roadmap and are not current sales specifications.

12What are your lead times and shipping terms?
Answer first

From PO acceptance: 4 weeks for stacks, 8 weeks for systems, and 2 weeks for electrodes (up to 8 weeks for custom specifications).

HXS-0 is an available, made-to-order product; production starts after the active area, cell count and flow field are fixed, with a standard lead time of 4 weeks from PO acceptance and specification freeze. Our base term is EXW, and other Incoterms such as DAP can be arranged. Freight depends on route and Incoterms, so it is confirmed against an actual quote at shipment. Goods originate in Korea and we provide a certificate of origin, so preferential duty may apply in countries with a free trade agreement with Korea.

13Which certifications do you hold?
Answer first

We have issued a manufacturer's EU Declaration of Conformity and affixed the CE marking to the HXB-V1 (2 kW AEM electrolysis system).

This is a manufacturer's self-declaration rather than certification by a third-party body, and it covers the LVD, EMC and RoHS directives. A copy of the declaration is available on request. Stacks and electrodes are supplied as components for integration and are not covered by this declaration. We do not hold Russian TR/TS certification. If certification is required for another region, let us know the target country and application and we will review it with you.

14Do you help with system integration?
Answer first

We supply the hydrogen-production unit at the electrolysis stage and review how it connects to downstream storage, compression and dispensing.

If you need a complete turnkey solution we can introduce an integration partner with experience in that scope.

Current status · Aug 2026

HXS-30 development status

Current availability, scheduled supply and the later roadmap are shown separately.

Related product
Available now

5-cell short stack

The HXS-30 short stack is available for development and evaluation.

Q4 2026

46 cells · 30 kW full stack

Design basis: 600 cm² anode electrode area, approx. 521 cm² reference active area and 15 kg H₂/day per unit.

Development roadmap

30 kW system · 250 kW · 1 MW

The turnkey system and larger configurations are not current sales specifications.

Technical details

Detailed technical questions

Project-specific questions covering evaluation methods, changes to operating conditions and internal configuration.

01

Product selection

Application scope for cells, electrodes and test equipment

9 questions
01What do electrolyzer, stack and system each refer to?
Answer first

We distinguish them by supply scope.

A stack (HXS-2, HXS-30) is the electrochemical assembly of electrodes, MEAs, bipolar plates and end plates; you design and attach the power, electrolyte circulation, gas separation and safety systems (BoP). A system (HXB-V1) integrates that stack with the BoP into a complete hydrogen generator that runs on power and water alone. Electrodes (HXP-an, HXP-ca) are the component materials that make up a stack.

02What are the standard electrode formats (HXP-an, HXP-ca) and how do they differ?
Answer first

HXP-an comes in two standard formats that differ by application rather than size.

200 × 300 mm at 300 µm is a thin large-area sheet suited to electrode cutting, MEA fabrication and stack-level evaluation. 100 × 100 mm at 3 mm is a thicker small-area format for lab-scale testing, single-cell evaluation and catalyst screening. HXP-ca is 260 ± 20 µm thick at 200 × 300 mm, with a choice of Pt/C or PtRu/C. Catalyst loading is 0.2 mgPGM/cm²; for PtRu it is based on the combined mass of Pt and Ru. Standard formats ship in approx. 2 weeks; custom thickness or large sizes take up to approx. 2 months because of substrate procurement and synthesis.

03Can the end plates or bipolar plates be built in titanium or another material?
Answer first

Yes.

The standard build uses SUS316L end plates and nickel-based metallic bipolar plates, and we can build them in titanium or another stainless steel instead. Because it is made to order, we fix three things with you at the enquiry stage: which parts change (end plates, bipolar plates), the requirement behind the change (electrolyte type and concentration, temperature, potential window), and quantity and delivery. Two points up front. This is separate from changing the flow field: HXS-2 and HXS-30 bipolar plates are made with dedicated tooling, so the geometry stays as it is and only the material changes, while a custom flow-field geometry is available on HXS-0. And because it is not the standard build, our published performance and durability data do not carry over unchanged, so we state the validated scope together with the quotation.

04Can we use it for electrochemical reactions other than water electrolysis, such as CO₂ conversion or chlorine evolution?
Answer first

Yes.

We have supplied hardware for non-electrolysis use. Let us be clear about the scope. The anode (HXP-an) and the cell and stack hardware can be applied to other electrochemical reactions, and we build the active area, cell count and flow field for your purpose. The cathode stays in your design scope: HXP-ca is a Pt/C or PtRu/C electrode for the hydrogen evolution reaction, and we hold no performance data for it under CO₂ reduction or chlorine evolution. For strongly corrosive electrolytes or oxidising conditions we start from material compatibility, and we can build the end plates and bipolar plates in a different material where needed. Tell us the reaction, the electrolyte composition and the target current density and potential window, and we will first set out what we can take on and where your scope begins.

05Can you build a small active area such as 3 × 3 cm, or a specific number of cells?
Answer first

Yes.

The HXS-0 test cell takes an active area of 1–25 cm² set by the gasket window, and configures from a single cell up to a 20-cell short stack. 3 × 3 cm (9 cm²) is inside the standard range and is built as is. The standard flow field is single-serpentine, and the geometry can also be custom-made for the test objective. MEAs are not included in the standard supply; on request we supply it with HXP-an, HXP-ca and a membrane. Fabrication starts once the active area, cell count and flow field are fixed, so send those three with your test objective and we can confirm delivery straight away.

06Can HXB-V1 be used as a stack test station with free i-V sweeps?
Answer first

Partly.

We use HXB-V1 in house as a stack evaluation station, where it handles electrolyte flow, temperature control and data logging. However, its built in power supply is optimized for the operating window of our 2 kW stack, so voltage and current cannot be swept freely. For i-V curves or evaluation of low voltage short stacks and single cells, we recommend pairing it with a separate programmable power supply.

07Can HXB-V1 serve as a fuel cell test bench?
Answer first

Not in its current form, because the direction of operation is reversed.

HXB-V1 is an electrolyzer: the power unit pushes current into the stack and it manages an alkaline electrolyte loop, temperature control and data logging. A fuel cell bench instead needs an electronic load that draws current, plus mass flow controllers, humidification and back pressure control, none of which are present. Owning a potentiostat does not substitute for the gas supply, humidification and back pressure hardware. If the goal is electrolysis cell or stack evaluation, we can propose a single cell or short stack setup instead.

08Can the internal flow field be changed to our own design?
Answer first

It depends on the product.

HXS-0 uses a single-serpentine flow field as standard, and the flow-field geometry can be custom-made within the 1–25 cm² range for the test objective. HXS-2 and HXS-30 use bipolar plates made with dedicated tooling, so internal flow-field changes are not supported. Tell us your test objective and operating conditions and we will define either the HXS-0 custom scope or what can be evaluated with the production-stack flow field.

09Can we use third-party or in-house MEAs?
Answer first

The HXS-0 test cell works with both our own and third-party MEAs.

MEA is not included in the standard supply. On request it can be supplied with an MEA comprising HXP-an, HXP-ca and a membrane.

02

Performance · validation scope

Changes to test conditions and validation scope

4 questions
01Can the electrolyte circulation flow be pushed well above standard?
Answer first

Standard circulation is 4 L/min, set for stack cooling and anode pressure control rather than to match water consumption.

Higher flow is not impossible, but we have not operated and validated it ourselves, so we cannot guarantee performance or lifetime numbers there. The bottleneck is the internal flow field and manifold cross section rather than external piping, and higher flow raises the differential pressure, widening the anode to cathode pressure difference. If high flow is needed for an external process, we recommend separating a stack loop (approx. 4 L/min) from a process loop on a shared electrolyte tank.

02We cannot reproduce the datasheet performance in our own measurements. Which conditions do we need to match?
Answer first

Start with the measurement conditions, because each published figure comes from a different one.

The HXP-an electrode figures, such as the 98.7 mV/dec Tafel slope, are three-electrode measurements in 0.3 M KOH at room temperature. The HXS-0 catalogue i-V curve is at 4 cm² active area in 1 M KOH at 80 °C, the representative condition for the stack curves is 0.1 M KOH at 50 °C, and the 88% efficiency figure for HXS-2 is a beginning-of-life value in 0.3 M KOH at 60 °C. Those last two differ because of when they were measured: our current recommended operating condition is 0.1 M KOH at 50 °C, while the 88% figure was taken under the earlier condition. Electrolyte concentration and temperature both shift the cell voltage at a given current density, so the same electrode gives different numbers under different conditions. There is no separate activation step: bring the cell to temperature, run it at rated current, and start measuring once the voltage settles. Electrode orders ship with our recommended operating and measurement conditions. If your result is far off, send us the conditions you used: electrolyte type and concentration, temperature, membrane and ionomer, assembly torque, active area, and the measurement mode including galvanostatic or potentiostatic and the scan rate. Our engineer will compare it against the same condition and work through the cause with you.

03Are there third-party papers that used your electrodes? We would like to cite one as a benchmark.
Answer first

Yes.

A research group at Dongguk University published results using our electrodes in Small (S. Jo et al., Small, 2025, DOI 10.1002/smll.202411883), a study evaluating a cathode catalyst in both PEM and AEM electrolyzers. If you are comparing stack specifications across suppliers, a 2026 review of industrial AEM stacks (Current Opinion in Chemical Engineering 51, 101218) compares nine commercial AEM stack suppliers and includes our HXS-2. The conditions listed for us there, 0.3 M KOH at 60 °C, are the beginning-of-life condition for our published 88% efficiency figure, while the i-V curve and representative operating condition for the same product are 0.1 M KOH at 50 °C. One product carries two conditions, so check which one a number belongs to. Our own data is published in the product datasheets and the long-term data note with the measurement conditions stated, so please check those conditions, since figures taken under different conditions are not comparable. Where unpublished detailed data has to be exchanged both ways, we sign an NDA.

04Does hydrogen purity change with operating conditions?
Answer first

It does.

A higher stack temperature carries more water vapour into the hydrogen. Since moisture is the main impurity, removing it with a dryer gave ≥ 99.999% within the operating range we have validated.

03

Installation · operation · safety

Post-delivery settings, start-up and safety shutdown

5 questions
01Can we run at a lower electrolyte concentration, around pH 11?
Answer first

That is outside the range we have validated.

Our published data and supply specification are based on 0.1–1 M KOH, with 0.1 M KOH at 50 °C as the representative condition. 0.1 M KOH sits around pH 13, so pH 11 is a hundred times lower in alkali concentration. We have not tested that region and we hold no established lower operating limit. At low concentration the electrolyte conductivity falls, so cell voltage rises at the same current density and the ion-transport conditions change, which means our published performance and durability data do not carry over. For that reason we will not tell you at this stage that it works. Send us the target pH and the reason you need it, such as a water-quality, material or process constraint, and we will come back on whether and how it can be tested.

02Can the outlet pressure be changed after delivery?
Answer first

Yes.

The HXB-V1 supports both 0 barg and 10 barg operation within one supply specification, and the required pressure remains selectable in the system software after delivery. These are not separate hardware configurations fixed at the time of order.

03Can it start producing immediately from standby?
Answer first

Yes.

Electrolysis can begin before the electrolyte reaches its target temperature, so you do not have to wait for warm-up before hydrogen is available.

04How does the safety shutdown work?
Answer first

H₂ leak detection, an E-STOP and hardware interlocks are standard, and a pressure switch on the electrolyte tank stops the system automatically at approx.

4 barg. In a fault condition the design routes hydrogen out through the vent line.

05Does hydrogen in oxygen rise when you run at part load?
Answer first

It does.

Hydrogen permeation through the membrane is set by pressure and temperature and is nearly independent of current, while oxygen production scales with current, so the same permeation is diluted into less oxygen and the ratio rises. Measured on a 23-cell HXS-2: 0.39% at rated load and 0.66% at 40% load at ambient pressure, and 0.98% and 1.75% at the same two points at 6 barg. The multiple matters more than the absolute value. It is 1.25 to 1.43 times at 60% load and 1.67 to 1.94 times at 40% load, and it stays about the same across pressures. How much headroom is left is set by pressure: at ambient there is room to spare at 60% load against the 2% control limit, while at 6 barg and 40% load only 0.25 percentage points remain. Minimum load under pressure is therefore a function of pressure. For deeper turndown we recommend a minimum load limit, depressurising at low load and a hard interlock on the oxygen side. That sweep runs 49 points from ambient to 6 barg; we do not have one at the 10 barg rating, and we will run it to your conditions if you need it.

04

Maintenance

Disassembly, reassembly and electrolyte management

2 questions
01Can we open and reassemble the stack for research purposes?
Answer first

Yes, but reassembly needs a hydraulic press.

HXS-2 is a compression assembled stack, so it can be opened, disassembled and reassembled, but the bolting protocol compresses to a 5 ton gauge reading and then bolts in two torque steps of 5 Nm and 7 Nm while the compressed length is measured on four sides. You need the press, an aluminium press block, a torque wrench and a vernier caliper. Tell us before you open the stack if you do not have a press and we will work out an approach with you. Gaskets are the most common failure: the O-ring can ride out of its seat and the MEA gasket shrinks inward, so both need seating after clamping. We supply a reassembly guide, and performance and leak-tightness conditions after reassembly are agreed case by case.

02How often does the electrolyte need replacing?
Answer first

There is no fixed replacement interval.

KOH is not consumed during operation; only water is, and that make-up is automatic. So replacement is decided from condition and performance trend. Consider replacing when any of the following appears: cell voltage rising steadily at the same current compared with before, a widening spread between individual cell voltages, or a change in electrolyte colour or clarity or visible sediment. If hydrogen in oxygen (H₂-in-O₂) exceeds 2%, stop and inspect. The interval varies widely with operating conditions and gets shorter at higher temperature, higher concentration and higher current. Tell us your operating conditions if you need a recommended range for them.

05

System integration · scale-up

Configurations that increase hydrogen output

3 questions
01How do we scale up hydrogen output?
Answer first

The HXB-V1 is 19 inch rack based, so you add units to raise capacity.

Five stacked units reach roughly 10 kW, about 5 kg per day. Beyond that we propose a custom design around the HXS-30 stack. Tell us your required flow rate and daily operating hours and we will suggest a configuration.

02Can several units be run together as one system?
Answer first

Yes.

Units run in parallel and their outlets join one shared hydrogen pipe, with the dryer and storage downstream shared between them. Wiring is one LAN cable from each unit to a network hub and one cable from the hub to a laptop. The multi-unit screen in the desktop app lists every connected unit with its status, and both a command to all units and control of a single unit happen on that same screen. The structure is worth stating plainly: no unit becomes a hardware master, every HXB-V1 is a complete generator, coordination is done in software, and the operator decides how many units run at what output. The software design limit is 50 units, which is a design limit rather than a number we have run.

03What do we need to prepare to run a bare HXS-2 stack on our own balance of plant?
Answer first

Plan the first commissioning at ambient pressure.

Electrolyte is 0.1 M KOH in deionised water, nominal flow 4 L/min with 1 to 10 L/min allowable, temperature 50 °C, and both the anode loop and the hydrogen outlet at or near atmospheric pressure with a free vent. The loop order is reservoir, filter, flooded-suction variable-speed pump, heat exchanger, stack-inlet temperature sensor, flowmeter, stack, then outlet temperature and anode pressure back to the reservoir. The stack itself drops about 0.11 bar at 4 L/min, so before adding fittings and pipe losses a variable-speed pump with at least 0.3 bar available head at 4 L/min is a reasonable sizing basis. One point to be explicit about: the 10 barg figure for HXS-2 is the hydrogen-side maximum operating pressure, not a 10 bar allowable differential pressure. A bare stack has no onboard PLC or standard communications interface, so your controller handles flow, both pressures, stack current and voltage, temperatures, leak detection and emergency stop. We do not yet have an approved differential-pressure limit for a bare stack covering both steady and transient states. The loop schematic, port specifications, heat load and the minimum instrumentation list are in the stack integration guide. It is published on the site and also available as a Korean or English PDF.

06

Purchasing · certification

Small orders, sourcing information and installation drawings

3 questions
01Can we evaluate a small quantity before a larger order?
Answer first

Yes, and we usually recommend it.

There is no minimum order quantity, so a standard format can be ordered from a single sheet. Custom substrate procurement can take up to approx. 2 months, so it is faster to start with the standard 200 × 300 mm (300 µm) anode, which uses the same NiFe-LDH coating, and evaluate coating behaviour and stability first. Note that a standard format suits evaluation of the coating and OER performance rather than of the substrate itself. A custom quotation can be prepared in parallel. Where detailed performance data or test results need to be exchanged, we sign an NDA. We do not run a free sample programme.

02Will you disclose membrane and catalyst sourcing after purchase?
Answer first

Yes.

The anode uses a non-precious-metal catalyst based on NiFe-LDH, while the cathode uses a Pt- or PtRu-based catalyst at 0.2 mgPGM/cm². We use several membrane and cathode-catalyst brands rather than being tied to one supplier, and disclose the configuration used in the delivered stack. HXP-an is synthesized in house, so replacements are supplied directly. You can later source parts yourself or order our electrode and MEA sets. Synthesis recipes and ionomer composition remain confidential.

03Can we get 3D (STEP) files?
Answer first

Yes.

STEP files for the stack and the 19 inch system enclosure are available, sent by link when the files are large. We can include dimensional data for installation planning as well.

Before a quote

What to send before requesting a quote

Sharing these five points helps us review the configuration and quotation scope more quickly.

  1. 01Product of interest or intended use
  2. 02Target hydrogen output and daily operating hours
  3. 03Required pressure and purity
  4. 04Installation country and power supply
  5. 05Target delivery date
Lead timeStacks 4 weeks · systems 8 weeks · electrodes 2 weeks (custom up to 8 weeks) · from PO acceptance
System warrantyHXB-V1 · 1 year under standard operating conditions
ServiceReturn the stack, we replace the MEA only (hardware is reused)
TermsEXW base · other Incoterms such as DAP also available
OriginKorea (certificate of origin provided, FTA preference may apply)

Pricing depends on quantity and Incoterms, so we issue it as a formal quotation.

Compare five years of cylinder supply against on-site production →

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