HydroXpandHandbook

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Troubleshooting

HXS-30 · updated 2026-10-01

A find-by-symptom table, the order of checks, the causes behind odd voltage behaviour, and what to send us.

What to check when something looks wrong with the stack. The cause is usually in the external loop and the operating conditions rather than in the stack.

Repair and replacement of external BoP components is yours. We interpret the stack's behaviour and judge whether stack service is needed.

  • FirstJudge the hazard, then make it safe
  • One at a timeOne change, then re-check
  • RestartingFrom low current
How to read this chapter

First timeStart with the order-of-checks section. Jumping straight to the symptoms skips making the area safe.

Done this beforeFind the line for what you are seeing in the find-by-symptom table.

On this pageThe order of checks

The order of checks

  1. Stop and assess the hazard level.
    • Any sign of a hydrogen leak, fire, arcing, a burning smell, severe overheating or uncontrolled electrolyte leakage means follow the emergency section of the safety chapter.
  2. Make it safe before touching anything.
    • Ramp the current to 0 A, turn off the DC output, then isolate the DC supply from the stack.
    • Confirm the vent and relief lines are unobstructed, and manage residual pressure and electrolyte by your site procedures.
  3. Record the as-found condition.
    • Record at minimum the stack current and voltage and the electrolyte flow and temperature, plus the cell voltages and hydrogen in oxygen if you measured them.
  4. Check the most likely external causes.
    • Flow and heat: valves open, tubing not blocked, no trapped air, tank level adequate, cooling available.
    • Wet outlet and backpressure: no restriction or kink in the return line.
    • Electrical: cables and terminals tight, no discolouration or marks of heat.
  5. Apply one corrective action at a time.
    • Change one thing and check whether it helps before changing the next. When you restart, begin at low current.
  6. Know when to stop.
    • If the issue persists, repeats or suggests hardware damage, stop operating and contact us.

Find by symptom

Find the line for what you see and take the first action. Lines run from most to least severe.

What you seeSuspect firstFirst action
Signs of a hydrogen leak, fire, arcing, a burning smell, severe overheating—Stop at once and follow the site emergency procedure
Hydrogen in oxygen above 2%Gas crossing the membrane, low loadStop electrolysis and shut down normally. Do not restart until the cause is found
A terminal or cable discoloured or hotA loose joint, undersized cableStop, isolate, then check the joint and the cable size
One cell voltage far above the othersA fault in that cellStop. Do not keep restarting; contact us with your records
Voltage rising fast at the same currentLow temperature, dilute electrolyte, low flowReduce current or stop, then check temperature, concentration and flow
Voltage falling fast at the same currentHigh temperature, concentrated electrolyteReduce current or stop, then check temperature, concentration and level
Temperature keeps climbing although cooling is availablePoor circulation, not enough coolingReduce current or stop
Wetness or white crystals at a port, fitting or cell edgeA loose fitting, tubing weight on a port, a cell sealStop and correct the fittings and supports. If it comes from a cell edge, contact us
The return gurgles or keeps breakingLine routing, backpressure, trapped gasCorrect the routing and backpressure before continuing
Pump noise, or the flow wandersLow tank level, air in the loopStop, correct the level, then purge the air
Concentration falls again after a changeKOH escaping somewhereFind the escape path first. Do not just keep changing it

When the voltage behaves oddly

When the voltage moves quickly at the same current, look at the direction first. Up points to dilute or cold, down to concentrated or hot.

CauseCheckAction
Temperature too lowThe temperature reading and the heaterBring it back to the recommended 50 °C
Temperature too highCooling and circulationIf it cannot be controlled, stop and service the cooling
Electrolyte too diluteRecent make-up and the concentrationReplace with fresh 0.1 M electrolyte
Electrolyte too concentratedTank level and DI water make-upBring it back to 0.1 M by your site procedure
Flow too lowPump, valves, blockages, airRemove the restriction and restore the flow

When to contact us

Having the following ready speeds up diagnosis. If you kept the record at the end of the quick-start chapter, half of it is already done.

GroupContents
IdentificationModel (HXS-30) and serial number
Conditions at the timeStack current and voltage, electrolyte flow, temperature and concentration. If measured, cell voltages, hydrogen in oxygen and hydrogen pressure
SymptomWhat you saw, and whether it was during start-up, while ramping, in steady running or during shutdown
InstallationThe loop layout, pipe and vent routing, the DC supply and cables
EvidencePhotos, and logs of current, voltage, temperature and flow around the event

What this chapter is based on

Resource library →

Ask the engineer who built it

If your case is not covered here, send us the operating condition and what you observed. The engineer who designed the system answers directly.