HydroXpandHandbook

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Troubleshooting

HXP-an · HXP-ca · updated 2026-09-30

Damage on arrival, a leaking cell, numbers that differ from the datasheet: what to check first, and what to send us.

What to check first when something looks wrong with the electrodes or your test cell. The cause is usually the conditions or the assembly rather than the electrode.

  • Look first atConditions and gaskets
  • One at a timeChange one thing, then measure again
  • When you contact usSeven conditions and photos
How to read this chapter

First timeFind the line for what you are seeing in the find-by-symptom table. If your numbers differ from the datasheet, start with the conditions.

Done this beforeGo to the section on what to send, and contact us with it ready.

On this pageFind by symptom

Find by symptom

What you seeSuspect firstWhat to do
A received electrode has creases, tears or delaminationCrushing in transit, a manufacturing defectDo not build a cell with it; send us photos. Format and appearance defects are replaced free of charge
The assembled cell leaks electrolyteA gasket out of its seat or shrunk, debris on a sealing face, a crushed edgeTake it apart, reseat the gaskets and wipe the sealing faces. If it still leaks, settle the gasket thickness again
Cell voltage higher than the datasheet at the same current densityTemperature not reached, a different concentration, too little settling, under-clamping, a different area basisMatch the conditions using the list in the performance chapter and measure again
A room-temperature measurement does not match the datasheetDifferent measurement conditionsThat is expected: the datasheet cell curves were taken at temperature. Compare under the same conditions
Current stops rising before 1.8 VThe instrument's current limitLower the upper voltage limit and measure
Values differ from the datasheet in a neutral or chloride electrolytePublished figures are for alkaline conditionsTreat the datasheet as a reference point only

What to send

With the following to hand, our engineer can reproduce the same conditions and work through the cause with you.

GroupContents
ElectrodeAnode or cathode, the format and size, the catalyst if it is a cathode (Pt/C or PtRu/C), and the date received
ConditionsThe temperature actually reached, electrolyte concentration, settling time, clamping torque, and the membrane and ionomer
MeasurementMeasurement mode and scan rate, the area basis for current density, whether iR correction was applied, and the raw data
EvidencePhotos of the electrode, the gaskets and the opened cell

What this chapter is based on

Resource library →

Ask the engineer who built it

If your case is not covered here, send us the operating condition and what you observed. The engineer who designed the system answers directly.